Allied Waste's strategy: ignore its customers
I read with great interest "Piles of garbage have many down in dumps," the Jan. 11 Rocky Mountain News article concerning garbage collection (or rather, lack thereof) during the recent blizzards. I was especially interested in the following part about Allied Waste:
"Kelly Cook, a spokeswoman for Allied Waste Services, which has more than 100,000 customers in the Denver area, said the company is trying to get everyone back on schedule by Monday. 'We have not heard (from) a lot of people who have been missed for three weeks,' she said. 'It's not widespread.' "
Her first sentence should really have read, "We have not heard (from) a lot of people who have been missed for three weeks - or more - because we have not answered our phones since Dec. 22. When our customers have called in to see when they can expect a pickup, they have either received no answer, a constant busy signal or they were placed on hold for 30 minutes or longer only to be cut off before they could speak to a person."
In my neighborhood, the last pickup was Dec. 15, which makes today, Jan. 12, four weeks since we have had a pickup.
At the very least Allied should have provided a recording informing callers just what was going on.
Instead they chose to ignore their good, paying customers.
As soon as I can get ahold of one, a different trash service will get my business from now on.
Linda Longworth
Arvada