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LATEST LETTERS

Trash service

Friday, January 19 at 6:16 PM

Bad trash service, First let me say that I understand that service was bad during the big storm’s of December 2006, that was a given. I am talking about before and well after the big dump of 06. My complaint is with Allied Waste Services; the Wednesday before Christmas they missed my pick up. I called customer service (303-287-8043) and actually talked to a live person. I was told they would be out on Thursday. No trash pick up, so I called again, talked to a live person, apologies all around and that they would be out on Friday. No trash pick up. Called Friday, talked to a live person and got the same response that they would get my now two cans of trash on Saturday. No pick up and customer service is closed on Saturdays. Long story short and three weeks later they came and picked up every can I own plus several bags piled on the side. Since their takeover of BFI the only thing they have been consistent with is sending my bill and raising my rates. Granted BFI missed me on occasion but were very diligent in coming back out the next day. Yesterday 1/17/07 I had the pleasure of seeing their truck making the neighborhood rounds only to watch them slow, look at my one can and drive off. Thinking they might have two trucks out to catch up, I went about my business, only to find when leaving for work at 4pm all my neighbors cans empty. Now when I called customer service, I got a recording asking me to leave a message and my call will be returned by the end of the next business day. If this is what they call customer service, I foresee a bleak future for AW. I will be contacting the competition and I respectfully suggest others that have been treated badly by Allied Waste to do the same!
Brad Warren
Aurora

This letter has not been edited.

READER COMMENTS

I agree with everything the writer says. I too have watched while a truck will pick up neighbor's cans just to pass by me. Over the last 12 weeks my garbage is either not picked up or needs a call to Allied four times (33%). The last time took 26 calls over 2 days and a 30 minute wait on the phone to get a piack up. Surprisingly the phone is mostly a busy signal during the workday (no way to leave a message) and after hours the e-mail box is full. Talking to the operator just dumps me into vmail hell. I don't believe that they will even prorate my bill for the week they just decided that they would not provide service. If I can get to work, the mail and UPS can deliver, why can't they? Enough of "we're working 24/7" lies. I've had ONE plow barely scrape the street in the last 5 weeks?

Posted by Scott on January 22, 2007 11:16 AM